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Academic Success Center Assessment

The ASC believes in the contiuous assessment and improvement of our programs. We conduct periodic review of our programs with the intent of assuring continued high quality of service. We continuously strive to identify areas of improvement and execute values and data driven improvements where possible.

Mission Statement

The mission of Utah State University's Academic Success Center (ASC) is to provide learning assistance and academic support programs that help students enhance their academic performance by improving skills and learning strategies, academic self–efficacy, and confidence.

ASC's comprehensive ASC Tiers Of Service support the mission and goals of the University and Division of Student Affairs by specifically addressing the academic and developmental needs of students.

The ASC collaborates with University faculty, staff, and students to provide a variety of academic support services and instructional approaches to address students' diverse levels of academic preparation, study skills, and learning styles. ASC programs stress active student participation and acceptance of responsibility for their academic experiences, while helping students identify their academic and personal strengths as well as assessing and correcting habits that may hinder achievement of their educational goals.

Vision Statement

Our aim at the USU ASC is to influence, in a positive way, the lives of all USU Students through the execution of impactful learning programs. We wish to increase engagement and independent learning for each USU Student. We want to help make our learning community better by assisting its members in better learning practices.

  1. We will to provide timely assistance in support of the academic goals of USU students.
  2. We will provide an understanding, honest and supportive environment for all members of the USU community.
  3. We will assure that the value and availability of services provided by the ASC is communicated to every student, staff and faculty member on campus.
  4. We strive to increase interaction with members our academic community including student groups and organizations, academic units, support units, faculty and administration.
  5. We seek to increase utilization of our services whenever possible.
  6. We will provide meaningful professional mentoring and job opportunities for student employees inside of ASC.
  7. We will provide proper stewardship of public resources.

The Academic Success center adheres to the Council for the Advancement of Standards(CAS) General Standards. We believe in the professional execution of best practices in the best interest of those we serve.

Certified programs withing the ASC are certified under the College Reading & Learning Association (CRLA) Certification Program.

As such we follow best practices and guidlies issued by CRLA. In particular, we adhere to the Code of Ethics of the International Tutor Training Program Certification (ITTPC).

In general, the ASC subscribes to the ethical practices outlined by the following entities:

  1. The International Center for Supplemental Instruction
  2. College Reading and Learning Association International Tutor Training Program Certification (ITTPC)
  3. Council for Opportunity in Education
  4. Council for the Advancement of Standards –
  5. U.S. Department of Education

Academic Success Center ASSESSMENT PLAN/MATRIX, 2017-2018
(Objectives and Learning Outcomes)
Assessment Tool
Data Source
Timeline Responsible
Map to
Division Goals
Determine the impact of all ASC on retention and completion individuals who participate in ASC programs. Evaluate program needs based on this information.
Civitas Civitas Yearly Director 1,2,3,4,6,and *
Provide continuing support to students in Mathematics and Statistics to enable their successful completion of base curriculum required for degrees and programs within the university
Count of students who are using the USU ASC Drop In Math / Stats Tutoring Centers
Satisfaction Surveys from students using USU ASC Math / Stats Drop In Tutoring Center
ASC MST Attendance Data Base
ASC MST Satisfaction Survey
Each Semester Learning Specialist - Tutoring 2 and 8
Provide quality and trained Math and Statistics Tutors to assist students campus wide in achieving improved Math and Statistics capabilities
Evaluations of tutors taken by supervisors and other tutors in the tutoring center ASC Tutor Observation Form Each tutor at least once each semester Learning Specialist - Tutoring 2, 7, and 8
Assist underserved student populations with individual tutoring enabling their ability to achieve academic success
Feedback provided by students in individual tutoring
Input from tutors providing tutoring services
ASC EOP Tutoring Services Received Log
ASC EOP Tutoring Log
Monthly Learning Specialist - Tutoring 2 and 8
Provide ability for the entire USU student population to receive individual tutoring based on a fee basis as desired by the student to enhance their academic performance
Amount of utilization of the USU ASC Tutor Advertiser ASC Tutor Advertiser webpage hits count Each Semester Learning Specialist - Tutoring 2 and 8
Provide meaningful support for student learning goals in various classes on campus.  The classes or identified as difficult.
Attendance Database to track student participation and compare to class outcomes.
Lesson planning forms to check learning objectives.
Attendance database
Canvas and Box files
Weekly for the planning forms
Semester for the grade comparisons
Learning Specialist – Supplemental Instruction 1, 2, 3,6, and 8
Increase attendance and participation in SI sessions
Attendance database/comparison and monitoring ASC SI attendance database Each Semester Learning Specialist – Supplemental Instruction 1, 8
Provide a valuable mentorship to SI Leaders, Coordinators, and Program Assistant.
Weekly training meetings.
Lesson planning forms with personal assessment and Coordinator review.
Student reviews of Leaders
Canvas assignment upload
Box file of assessments
Each Semester Learning Specialist – Supplemental Instruction 1, 2, 3, 4, 5, 7, 8
Increase workshop attendance by 5%
Qualtrics Satisfaction Survey
Secondary Data Analysis
ASC Attendance Records End of AY 2018 Learning Specialist – Instruction. 2, 3, 4, 5, 8
Examine student satisfaction and learning impact.
Qualtrics Satisfaction Survey Qualtrics Each Semester Learning Specialist – Instruction. 1, 4, 6, 8
Identify areas of most student need.
Faculty/Advisor Qualtrics survey
Qualtrics student survey
Qualtrics Every 3 years Learning Specialist – Instruction. 1, 2, 4, 6, 8
Standardize workshop curriculum and outcomes.
Lesson Plan template Box Each Semester Learning Specialist – Instruction. 3, 5, 7, 8
Provide a meaningful and impactful class experience for USU 1730 students by maintaining quality of instruction and class sizes.
Enrollment numbers have reached the cap
Argos Report of Student GPA change.
Enrollment spreadsheet
CIDI analysis on GPA impact
Each Semester Learning Specialist – Instruction. 1, 3, 4, 6, 8
Use feedback from the students to improve the course for future students.
IDEA Survey
Lab evaluations
Lab evaluation database.
Each Semester Learning Specialist – Instruction. 1, 2, 3, 6, 7, 8
Recruit and align Undergraduate Lab Facilitators with styles, values and rigor of instructional staff.
Instructure Canvas
Canvas Laboratory Grade Report
Instructure Canvas
CIDI report
Each Semester Learning Specialist – Instruction. 1, 2, 3, 4, 6, 7, 8

A master's thesis study was conducted during 2009-10 to identify the effect of USU 1730 Strategies for Academic Success on academic self–efficacy. This study determined that USU 1730 had a significant influence on increasing academic self–efficacy and identified strong correlations between measures of academic self–efficacy and measures of study skill levels.

Sections, Enrollments and Student Canvas Hours are tracked across all instruction provided by ASC.

Impact of USU ASC Instructed and Coordinated Courses
Sections Students Enrolled  Student Canvas Hours  
USU 1730 F2F and Broadcast
22 466 17941  
USU 1730 Online
3 182 7440  
USU 1730 Coordinated But Not Funded
4 84 3234  

Number of unique students and total tutoring sessions Tutor observation form: new tutors are observed and evaluated, followed by an individual feedback session.

Math and Statistics Tutoring AY 15-16
Students Sessions Hours  
1952 12861 1964  
Educational Opportunity Tutoring
Tutors Students Hours Served  
50 110 1589  

Course grade and GPA comparisons of SI participants and non-participants: Student evaluations of SI leaders are completed each semester for every SI leader. A variety of informal classroom assessments are conducted in training each week to assess effectiveness of training and SI leader satisfaction with training and program resources. Similar assessments are conducted with SI leaders for assessing coordinator effectiveness.

Supplemental Instruction Impact AY 15-16
Sections Sessions Attendees SCH
57 1411 7010 26809

Each program in the ASC has a web presence which acts as a landing place for our services. All ASC web content focuses student attention on necessary processes, or provides assistance for help with ASC service goals.

Website Hits Total 45,353 58,511  
  Total 103,864

The staff of the USU ASC consistently utilize data to drive programs. Much of the work that we do in our center is in direct response to student needs. We are conscious of the changing dynamic of students year to year and we provide offerings based on both changing student need and changing attitudes toward education.

Current projects include an IRB approved needs assessment for underserved populations