counseling

Counseling and Psychological Services

Client Satisfaction Survey

2009-2010

1. My initial contact with CAPS was helpful.
SA = Strongly Agree 55% D = Disagree 4%
A = Agree 41% SD = Strongly Disagree 0%
2. The amount of wait time before I received services was reasonable.
SA = Strongly Agree 41% D = Disagree 9%
A = Agree 45% SD = Strongly Disagree 4%
NA = Not applicable 1%
3. The self help materials assigned were relevant and beneficial.
SA = Strongly Agree 25% D = Disagree 2%
A = Agree 52% SD = Strongly Disagree 0%
NA = Not applicable 21%
4. the workshop(s) I attended were helpful.
SA = Strongly Agree 12% D = Disagree 3%
A = Agree 15% SD = Strongly Disagree 1%
NA = Not applicable 68%
5. My therapist was understanding.
SA = Strongly Agree 85% D = Disagree 0%
A = Agree 14% SD = Strongly Disagree 0%
NA = Not applicable 1%
6 a. As a result of CAPS support I am less depressed than before counseling
SA = Strongly Agree 25% D = Disagree 9%
A = Agree 55% SD = Strongly Disagree 1%
NA = Not applicable 9%
6 b. As a result of CAPS support I am less anxious than before counseling
SA = Strongly Agree 26% D = Disagree 15%
A = Agree 55% SD = Strongly Disagree 1%
NA = Not Applicable 2%
6 c. As a result of CAPS support I am less likely to abuse substances
SA = Strongly Agree 19% D = Disagree 05%
A = Agree 17% SD = Strongly Disagree 1%
NA = Not Applicable 58%
6 d. As a result of CAPS support I am less likely to engage in compulsive behaviors
SA = Strongly Agree 19% D = Disagree 8%
A = Agree 46% SD = Strongly Disagree 2%
NA = Not Applicable 25%
6 e. As a result of CAPS support I am more capable of developing satisfying, healthy relationships
SA = Strongly Agree 27% D = Disagree 10%
A = Agree 58% SD = Strongly Disagree 0%
NA = Not Applicable 5%
6 f. As a result of CAPS support I am better able to problem solve and cope
SA = Strongly Agree 30% D = Disagree 2%
A = Agree 66% SD = Strongly Disagree 1%
NA = Not Applicable 1%
6 g. As a result of CAPS support I am practicing healthier habits (diet, exercise, sleep)
SA = Strongly Agree 20% D = Disagree 13%
A = Agree 55% SD = Strongly Disagree 1%
NA = Not Applicable 11%
6 h. As a result of CAPS support I am experiencing greater academic success (reduced stress, improved performance)
SA = Strongly Agree 14% D = Disagree 25%
A = Agree 51% SD = Strongly Disagree 1%
NA = Not Applicable 9%
7. Counseling homework assignments were relevant and helpful.
SA = Strongly Agree 38% D = Disagree 2%
A = Agree 45% SD = Strongly Disagree 0%
NA = Not Applicable 14%
8 a. As a result of CAPS services, I am more aware of emotions and how to appropriately express them.
SA = Strongly Agree 35% D = Disagree 4%
A = Agree 58% SD = Strongly Disagree 0%
NA = Not Applicable 2%
8 b. As a result of CAPS services, I am more capable of effective communication
SA = Strongly Agree 27% D = Disagree 14%
A = Agree 55% SD = Strongly Disagree 0%
NA = Not Applicable 4%
8 c. As a result of CAPS services, I am better able to make decisions
SA = Strongly Agree 23% D = Disagree 13%
A = Agree 61% SD = Strongly Disagree 1%
NA = Not Applicable 2%
8 d. As a result of CAPS services, I am better able to describe clearly my life goals
SA = Strongly Agree 24% D = Disagree 22%
A = Agree 48% SD = Strongly Disagree 1%
NA = Not Applicable 5%
8 e. As a result of CAPS services, I am more likely to graduate from USU
SA = Strongly Agree 26% D = Disagree 9%
A = Agree 41% SD = Strongly Disagree 1%
NA = Not Applicable 22%
9. The paperwork (CAS, OQ45 questionnaires) were helpful in counseling
SA = Strongly Agree 14% D = Disagree 19%
A = Agree 51% SD = Strongly Disagree 1%
NA = Not Applicable 15%
10. Having animals at CAPS is helpful and should continue.
SA = Strongly Agree 45% D = Disagree 1%
A = Agree 23% SD = Strongly Disagree 2%
NA = Not Applicable 39%
11. I would recommend CAPS to other students.
SA = Strongly Agree 76% D = Disagree 1%
A = Agree 22% SD = Strongly Disagree %
Comments:
"I really think this is a useful service. Wait time to get in is my biggest concern.
CAPS has been extremely helpful in my student career. I think the combination of individual and group counseling has been the most effective.
I'm not sure; I've been extremely satisfied with the services
Paperwork: redundant; reason for it; show improvements.
Workshops at varying times for those who can't go to them because of classes.

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