Counseling Center - Client Satisfaction Survey

2007-2008

1. My therapist has a good understanding of my problems.
SA = Strongly Agree 68% D = Disagree 2%
A = Agree 28% SD = Strongly Disagree 0%
2. My problems have changed for the better as a result of therapy.
SA = Strongly Agree 44% D = Disagree 3%
A = Agree 51% SD = Strongly Disagree 0%
3. I am more able to manage and undertand my emotions now than I was before I began therapy.
SA = Strongly Agree 35% D = Disagree 8%
A = Agree 55% SD = Strongly Disagree 0%
4. If I had other personal or family problems, I would return here again for services.
SA = Strongly Agree 64% D = Disagree 1%
A = Agree 34% SD = Strongly Disagree 0%
5. If I had any concerns about therapy or dissatisfactions with my therapist, I feel my therapist would be open to discussing them with me.
SA = Strongly Agree 64% D = Disagree 1%
A = Agree 33% SD = Strongly Disagree 0%
6. My social functioning, (i.e. with friends, colleagues, associates) has improved since I started therapy.
SA = Strongly Agree 30% D = Disagree 13%
A = Agree 55% SD = Strongly Disagree 0%
7. I am more satisfied with my current academic performance than I was when I began therapy.
SA = Strongly Agree 14% D = Disagree 28%
A = Agree 51% SD = Strongly Disagree 4%
8. I am more satisfied with my current performance (employmnet, household chores, etc.) than I was when I began therapy.
SA = Strongly Agree 24% D = Disagree 17%
A = Agree 55% SD = Strongly Disagree 2%
9. I have developed new insights and attitudes about myself as a result of therapy..
SA = Strongly Agree 52% D = Disagree 2%
A = Agree 44% SD = Strongly Disagree 0%
10. My feelings about myself have changed for the better.
SA = Strongly Agree 30% D = Disagree 11%
A = Agree 57% SD = Strongly Disagree 0%
11. Overall, I am satisfied with my therapist.
SA = Strongly Agree 73% D = Disagree 2%
A = Agree 23% SD = Strongly Disagree 0%
12. I am satisfied with the Counseling Center reception and phone contacts.
SA = Strongly Agree 54% D = Disagree 2%
A = Agree 41% SD = Strongly Disagree 1%
13. The changes which have occurred in my problems or concerns have been: (check one)
mainly or entirely due to counseling 8%
mostly due to counseling 49%
half and half 35%
mainly or entirely due to other things 2%
mostly due to other things 4%
14. The most useful aspect(s) of therapy for me is(are): (please check up to three)
gaining hope 19%
setting personal goals for therapy 18%
learning constructive ways to cope and handle problems 56%
talking about things in a convenient, confidential setting 40%
having someone objective to talk to about my problems 49%
improving self-awareness; understanding and accepting myself 54%
improving communication 15%
feeling respected, understood and accepted 25%
gaining new perspectives and ways of thinking 35%
having regular contact with a caring, supportive person 27%
improving my relationships 15%
15. How could the Counseling Center's services (i.e., therapy and office procedures) be improved? (5 most common responses)
I can't think of anything.
I think that things are just fine the way the are.
This probably isn’t possible, but it would be nice if after a slightly longer break between counseling sessions, we didn’t have to fill out soooo much paperwork
Offer groups at more times.
More therapy animals

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