Counseling and Psychological Services

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Client Satisfaction Survey



2012-2013


1. My initial contact with CAPS was helpful.
Strongly Agree 58% Disagree 3%
Agree 38% Strongly Disagree 0%
2. The amount of wait time before I received services was reasonable.
Strongly Agree 56% Disagree 3%
Agree 39% Strongly Disagree 2%
Not applicable 1%    
3. The self help materials assigned were relevant and beneficial.
Strongly Agree 29% Disagree 2%
Agree 44% Strongly Disagree 0%
Not applicable 24%    
4. The workshop(s) I attended were helpful.
Strongly Agree 12% Disagree 1%
Agree 19% Strongly Disagree 1%
Not applicable 67%    
5. My therapist was understanding.
Strongly Agree 82% Disagree 0%
Agree 16% Strongly Disagree 0%
Not applicable 02%    
6 a. As a result of CAPS support I am less depressed than before counseling
Strongly Agree 21% Disagree 2%
Agree 57% Strongly Disagree 15%
Not applicable 3% No Response 2%
6 b. As a result of CAPS support I am less anxious than before counseling
Strongly Agree 19% Disagree 19%
Agree 56% Strongly Disagree 3%
Not Applicable 3%    
6 c. As a result of CAPS support I am less likely to abuse substances
Strongly Agree 27% Disagree 10%
Agree 15% Strongly Disagree 3%
Not Applicable 46%    
6 d. As a result of CAPS support I am less likely to engage in compulsive behaviors
Strongly Agree 15% Disagree 26%
Agree 35% Strongly Disagree 5%
Not Applicable 20%    
6 e. As a result of CAPS support I am more capable of developing satisfying, healthy relationships
Strongly Agree 19% Disagree 16%
Agree 58% Strongly Disagree 3%
Not Applicable 4%    
6 f. As a result of CAPS support I am better able to problem solve and cope
Strongly Agree 23% Disagree 13%
Agree 60% Strongly Disagree 10%
Not Applicable 2%    
6 g. As a result of CAPS support I am practicing healthier habits (diet, exercise, sleep)
Strongly Agree 15% Disagree 20%
Agree 51% Strongly Disagree 5%
Not Applicable 9%    
6 h. As a result of CAPS support I am experiencing greater academic success (reduced stress, improved performance)
Strongly Agree 10% Disagree 31%
Agree 49% Strongly Disagree 5%
6. i. As a result of CAPS services, I am more aware of emotions and how to appropriately express them.
Strongly Agree 24% Disagree 13%
Agree 60% Strongly Disagree 2%
Not Applicable 2%    
6 j. As a result of CAPS services, I am more capable of effective communication
Strongly Agree 23% Disagree 13%
Agree 59% Strongly Disagree 2%
Not Applicable 4%    
6 k. As a result of CAPS services, I am better able to make decisions
Strongly Agree 13% Disagree 18%
Agree 62% Strongly Disagree 2%
Not Applicable 5%    
6 l. As a result of CAPS services, I am better able to describe clearly my life goals
Strongly Agree 18% Disagree 22%
Agree 50% Strongly Disagree 3%
Not Applicable 7%    
6 m. As a result of CAPS services, I am more likely to graduate from USU
Strongly Agree 31% Disagree 10%
Agree 44% Strongly Disagree 2%
Not Applicable 13%    
7. Counseling homework assignments were relevant and helpful.
Strongly Agree 32% Disagree 6%
Agree 42% Strongly Disagree 0%
Not Applicable 20%    
8. The paperwork (CAS, OQ45 questionnaires) were helpful in counseling
Strongly Agree 21% Disagree 10%
Agree 45% Strongly Disagree 4%
Not Applicable 20%    
9. Having animals at CAPS is helpful and should continue.
Strongly Agree 46% Disagree 2%
Agree 21% Strongly Disagree 4%
Not Applicable 28%    
10. I would recommend CAPS to other students.
Strongly Agree 74% Disagree 1%
Agree 20% Strongly Disagree 1%
11. How did you find out about our services?
Friend 27% Advisor 10%
Web Page 22% Statesman ad/article 0%
Faculty 11% Previous experience with center 14%
Workshop or Presentation attended 1% Student Health 8%
Other 20%