Counseling and Psychological Services

Client Satisfaction Survey



2011-2012


1. My initial contact with CAPS was helpful.
Strongly Agree 49% Disagree 4%
Agree 46% Strongly Disagree 0%
2. The amount of wait time before I received services was reasonable.
Strongly Agree 53% Disagree 5%
Agree 40% Strongly Disagree 1%
Not applicable 0%    
3. The self help materials assigned were relevant and beneficial.
Strongly Agree 35% Disagree 4%
Agree 41% Strongly Disagree 0%
Not applicable 19%    
4. The workshop(s) I attended were helpful.
Strongly Agree 16% Disagree 2%
Agree 19% Strongly Disagree 1%
Not applicable 61%    
5. My therapist was understanding.
Strongly Agree 77% Disagree 1%
Agree 21% Strongly Disagree 0%
Not applicable 0%    
6 a. As a result of CAPS support I am less depressed than before counseling
Strongly Agree 24% Disagree 8%
Agree 58% Strongly Disagree 0%
Not applicable 5% No Response 4%
6 b. As a result of CAPS support I am less anxious than before counseling
Strongly Agree 23% Disagree 13%
Agree 55% Strongly Disagree 1%
Not Applicable 4%    
6 c. As a result of CAPS support I am less likely to abuse substances
Strongly Agree 25% Disagree 5%
Agree 18% Strongly Disagree 1%
Not Applicable 46%    
6 d. As a result of CAPS support I am less likely to engage in compulsive behaviors
Strongly Agree 17% Disagree 16%
Agree 39% Strongly Disagree 2%
Not Applicable 23%    
6 e. As a result of CAPS support I am more capable of developing satisfying, healthy relationships
Strongly Agree 24% Disagree 12%
Agree 54% Strongly Disagree 2%
Not Applicable 4%    
6 f. As a result of CAPS support I am better able to problem solve and cope
Strongly Agree 28% Disagree 9%
Agree 5% Strongly Disagree 0%
Not Applicable 3%    
6 g. As a result of CAPS support I am practicing healthier habits (diet, exercise, sleep)
Strongly Agree 18% Disagree 21%
Agree 49% Strongly Disagree 1%
Not Applicable 8%    
6 h. As a result of CAPS support I am experiencing greater academic success (reduced stress, improved performance)
Strongly Agree 14% Disagree 23%
Agree 50% Strongly Disagree 2%
6. i. As a result of CAPS services, I am more aware of emotions and how to appropriately express them.
Strongly Agree 32% Disagree 9%
Agree 53% Strongly Disagree 1%
Not Applicable 2%    
6 j. As a result of CAPS services, I am more capable of effective communication
Strongly Agree 25% Disagree 10%
Agree 57% Strongly Disagree 1%
Not Applicable 3%    
6 k. As a result of CAPS services, I am better able to make decisions
Strongly Agree 21% Disagree 17%
Agree 55% Strongly Disagree 1%
Not Applicable 3%    
6 l. As a result of CAPS services, I am better able to describe clearly my life goals
Strongly Agree 18% Disagree 20%
Agree 51% Strongly Disagree 2%
Not Applicable 5%    
6 m. As a result of CAPS services, I am more likely to graduate from USU
Strongly Agree 27% Disagree 12%
Agree 40% Strongly Disagree 2%
Not Applicable 14%    
7. Counseling homework assignments were relevant and helpful.
Strongly Agree 14% Disagree 17%
Agree 55% Strongly Disagree 2%
Not Applicable 8%    
8. The paperwork (CAS, OQ45 questionnaires) were helpful in counseling
Strongly Agree 32% Disagree 3%
Agree 44% Strongly Disagree 0%
Not Applicable 20%    
9. Having animals at CAPS is helpful and should continue.
Strongly Agree 50% Disagree 3%
Agree 20% Strongly Disagree 2%
Not Applicable 23%    
10. I would recommend CAPS to other students.
Strongly Agree 74% Disagree 0%
Agree 24% Strongly Disagree 0%
11. How did you find out about our services?
Friend 30% Advisor 9%
Web Page 21% Statesman ad/article 1%
Faculty 9% Previous experience with center 8%
Workshop or Presentation attended 6% Student Health 11%
Other 21%    
Comments:
"Wait time is long for someone who needs help. Maybe we need more staff."
"Animals are extremely comforting in emotional situations! Keep adding more!"
"Email or call reminders for appointments."
"It would be nice to have more available options for workshops."