Please Take our Customer Service Survey

Please use the following letters to enter your responses in the spaces provided.

A=Always O=Often S=Seldom N=Never

Required Fields are indicated by a *

DRC Staff and Customer Service : (This includes ALL DRC staff)

1) Are you greeted and treated in a friendly manner by the DRC staff?*

2) Are your concerns and questions are handled in a timely manner?*

3) Has the DRC staff made appropriate referrals for you?*

4) Overall, are you satisfied with the customer service offered by the DRC?*

Comments on Customer Service :

Counselor Assistance:

1) Who is your DRC Counselor?

*

2) Do you feel comfortable with the DRC Counselor you work with at the DRC?*

3) Is your DRC Counselor available to you as much as you need assistance?*

4) Do you feel your DRC Counselor can help you with your disability-related issues?*

5) Do you see your DRC Counselor each semester?*

6) Overall, are you satisfied with your DRC Counselor?*

Comments on DRC Counselor:

Please answer the questions that correspond to the specific services you receive at the DRC.

Interpreter/Transcriber Services:

1) Do you use an interpreter and/or transcriber?*

If "Yes," who do you use?

2) Does your interpreter or transcriber introduce himself/herself to you and your professor?

3) Does your interpreter or transcriber seem willing to work with your needs for the classes?

4) Are your interpreters or transcribers on time for your classes?

5) Does your interpreter or transcriber act in a professional and ethical manner?

5) Does your interpreter or transcriber's skill seem adequate for your class materials?

6) Overall, are you satisfied with the interpreter or transcriber program at the DRC?

Comments on Interpreter or Transcriber Program?

Accommodated Testing Services:

1) Do you use Accommodated Testing Services*

2) Do you feel your tests are being scheduled in an efficient and timely manner?

3) Are your tests are here when you arrive to take exams?

4) Do you feel the DRC provides you with a quiet calm atmosphere in which to take your exams?

5) Do the DRC testing areas provide you with enough space for taking exams?

6) If you have been approved for other testing services other than extended time are you satisfied with these accommodations? (Such as: reader, scribe, access to computer, etc)?

7) Do you feel your exams are returned in a timely manner?

8) Overall, are you satisfied with the Accommodated Testing Program?

Comments on Accommodated Testing Program:

Note Taking Services:

1) Do You Use Note taking Services?*

2) Are you using Priority Registration at the DRC to request note takers in advance?

3) Do you feel you request your note takers early enough to give the DRC sufficient time to find note takers?

4) Are you satisfied with the note takers you have? (i.e; content of notes, penmanship, timely manner in which notes are dropped off, concise information covered by the professor)?

5) Do you check your notes on WebCT at least three times a week?

If not how often?

6) Are you satisfied with using WebCT to receive your notes?

7) Overall, are you satisfied with the note taking services?

Comments on Note taking Services:

Alternate Format Services:

1) Do You use Alternate Format Services?*

2) Do you get your alternate format materials in a timely manner?

3) Are you satisfied with the Alternative Format process?

4) Are you satisfied with the quality and type of format by which you receive Alternate Format?

5) Are you satisfied with the technology available to read the Alternate Format (i.e.: Victor Reader, Jaws, Wynn, etc.)

6) Are you satisfied with the editing you or the DRC provides for your Alternate Format materials?

7) Overall, are you satisfied with the Alternate Format services?

Comments on Alternate Format Services:

Assistive Technology Services

1) Do you use the Assistive Technology Learning Center (ATLC) in the Merrill-Cazier Library Rm 143?*

3) Are you satisfied with the technologies in available in the ATLC?

4) Are you satisfied with the consultation provided in the ATLC?

5) Overall, are you satisfied with the ATLC?

Comments on the Assistive Technology Learning Center:

Please indicate any other concerns, suggestions, or positive feedback you may have for the DRC?