Utah State University Logo

USU Facilities

  • USU Facilities Home
  • Business Services
  • Campus Services
  • Customer Service
  • Event Services
  • Forms & Policies
  • News
  • Operations & Maintenance
  • Positive Appreciation & Reinforcement(PAR)
  • Planning, Design & Construction
  • Regional Campuses
  • Utility Systems
  • 26Oct2016

    Endangered Landscapes: America's National Lands

    Endangered Landscapes: America's National Lands presents…


    Lighting The Fire: Ceramics Education in the American West

    August 16, 2016 to December 10, 2016. Opening Reception…


    The Clothesline Project

    This event is an empowering display for survivors to…


    Graduate Exhibition

    Graduate Exhibition


    Relationships 1010

    This workshop is for individuals and couples who are…

    More events

    USU Facilities Customer Service

    Customer Service

    Pauline Allen
    (435) 797-3535 Office
    (435) 797-4000 Fax

    Suzy Olsen
    (435) 797-1947 Office
    (435) 797-4000 Fax

    Tracy Kerr
    (435) 797-3170 Office
    (435) 797-4000 Fax

    Physical Address:
    Facilities (FCLT) 104
    1295 East 700 North
    Logan, UT 84322-6600

    UMC: 6600
    facilitiescustserv@usu.edu Email


    Customer Service Supervisor

    Linda Hudson
    (435) 797-3534 Office
    (435) 797-4000 Fax
    Facilities (FCLT) 104A

    The Customer Service Center serves as the "nerve center" for the Facilities department. Our business is all about "People" and we invite you to contact us with any of your concerns or questions.

    The Facilities Customer Service Center is staffed by a three member team, dedicated to the USU community. There are two major telephone lines 797-1947 and 797-3535 that are staffed Monday-Friday from 8:00am-4:30pm. excluding Holidays and weekends. Calls dealing with heating or cooling, plumbing problems, roof leaks or any other concern that affects the building or the occupants can be called into the above numbers. In addition we provide moving services and handle key requests for all areas on campus. The customer service department monitors control systems that alert us to potential problems in buildings. If you have any questions about what Facilities takes care of, please call us with your questions.

    We strive to get input from our Campus Customers by having yearly building visits with the responsible parties from each department. The input we receive from these meetings is a very important part of what we do.

    We also send work order surveys after work orders are completed. We encourage you to use this vehicle to communicate with us. Each response we receive from the surveys is acted upon, whether they are positive or negative.

    Facilities has a team dedicated to better Customer Service, it is called the Customer Focus Team and includes members from Facilities as well as our campus customers. They work together to try to improve relations between departments and Facilities.

    Priority Snow Removal at USU