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USU Facilities

31May2016

Poly(ADP-ribosyl)ation: From Genotoxic Stress Response to Aging and Cancer Biology

Dr. Aswin Mangerich from the University of Konstanz…

01Jun2016

ALUMNI-ONLY RECRUITING EVENT

All Utah State University Alumni are invited to attend…

02Jun2016

Main Street Entrepreneur, author Mike Glauser book signing tour

USU professor and serial entrepreneur Michael Glauser is…

04Jun2016

Run, Walk, & Roll 5K & 1 Mile Race

Know anyone with a disability? Get them registered along…

05Jun2016

Avian Adventures in Migration -- Swaner EcoCenter

The second of four tours led by Kenny Frisch, local and…

More events

USU Facilities Customer Service

Customer Service

Pauline Allen
(435) 797-3535 Office
(435) 797-4000 Fax
pauline.allen@usu.edu

Suzy Swartz
(435) 797-1947 Office
(435) 797-4000 Fax
suzy.swartz@usu.edu

Physical Address:
Facilities (FCLT) 104
1295 East 700 North
Logan, UT 84322-6600

UMC: 6600
facilitiescustserv@usu.edu Email

 

Customer Service Supervisor

Linda Hudson
(435) 797-3534 Office
(435) 797-4000 Fax
linda.hudson@usu.edu
Facilities (FCLT) 104A


The Customer Service Center serves as the "nerve center" for the Facilities department. Our business is all about "People" and we invite you to contact us with any of your concerns or questions.

The Facilities Customer Service Center is staffed by a three member team, dedicated to the USU community. There are two major telephone lines 797-1947 and 797-3535 that are staffed Monday-Friday from 8:00am-4:30pm. excluding Holidays and weekends. Calls dealing with heating or cooling, plumbing problems, roof leaks or any other concern that affects the building or the occupants can be called into the above numbers. In addition we provide moving services and handle key requests for all areas on campus. The customer service department monitors control systems that alert us to potential problems in buildings. If you have any questions about what Facilities takes care of, please call us with your questions.

We strive to get input from our Campus Customers by having yearly building visits with the responsible parties from each department. The input we receive from these meetings is a very important part of what we do.

We also send work order surveys after work orders are completed. We encourage you to use this vehicle to communicate with us. Each response we receive from the surveys is acted upon, whether they are positive or negative.

Facilities has a team dedicated to better Customer Service, it is called the Customer Focus Team and includes members from Facilities as well as our campus customers. They work together to try to improve relations between departments and Facilities.

Priority Snow Removal at USU