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  • 23Apr2017

    Small Wonders

    Visit this creepy, crawly new exhibit to discover…

    23Apr2017

    Swaner's Craft Sunday

    Bring your crafty kids to Swaner's Craft Sunday! Swaner…

    23Apr2017

    Climbing Wall

    Climb through the EcoSystem from the bedrock all the way…

    24Apr2017

    Multicultural Talking Circle

    Access & Diversity Center Multicultural Programs, in…

    25Apr2017

    Getting it all Done: Finishing the Semester Strong

    The last few weeks of the semester can truly make a…

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    USU Facilities Customer Service

    Customer Service

    Pauline Allen
    (435) 797-3535 Office
    (435) 797-4000 Fax
    pauline.allen@usu.edu

    Suzy Olsen
    (435) 797-1947 Office
    (435) 797-4000 Fax
    suzy.olsen@usu.edu

    Tracy Kerr
    (435) 797-3170 Office
    (435) 797-4000 Fax
    tracy.kerr@usu.edu

    Physical Address:
    Facilities (FCLT) 104
    1295 East 700 North
    Logan, UT 84322-6600

    UMC: 6600
    facilitiescustserv@usu.edu Email

     

    Customer Service Supervisor

    Linda Hudson
    (435) 797-3534 Office
    (435) 797-4000 Fax
    linda.hudson@usu.edu
    Facilities (FCLT) 104A


    The Customer Service Center serves as the "nerve center" for the Facilities department. Our business is all about "People" and we invite you to contact us with any of your concerns or questions.

    The Facilities Customer Service Center is staffed by a three member team, dedicated to the USU community. There are two major telephone lines 797-1947 and 797-3535 that are staffed Monday-Friday from 8:00am-4:30pm. excluding Holidays and weekends. Calls dealing with heating or cooling, plumbing problems, roof leaks or any other concern that affects the building or the occupants can be called into the above numbers. In addition we provide moving services and handle key requests for all areas on campus. The customer service department monitors control systems that alert us to potential problems in buildings. If you have any questions about what Facilities takes care of, please call us with your questions.

    We strive to get input from our Campus Customers by having yearly building visits with the responsible parties from each department. The input we receive from these meetings is a very important part of what we do.

    We also send work order surveys after work orders are completed. We encourage you to use this vehicle to communicate with us. Each response we receive from the surveys is acted upon, whether they are positive or negative.

    Facilities has a team dedicated to better Customer Service, it is called the Customer Focus Team and includes members from Facilities as well as our campus customers. They work together to try to improve relations between departments and Facilities.

    Priority Snow Removal at USU