Internal Audit Services

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Customer / Client Satisfaction Survey


Please evaluate our performance using the criteria listed below. Thank you for your input, so that we may better serve you!


Definition of Performance Categories:


Extraordinary:

Auditor and staff went well beyond what was expected.

Satisfactory:

Engagement team demonstrated good work, care and skills in the noted area. Auditors were alert to possible lapses in internal controls and to opportunities for constructive suggestions.

Improvement needed:

Noteworthy deficiencies or inadequate performance in this area was observed. Improvement to an acceptable level is needed.


Customer Satisfaction Survey
Customer Service
1. The extent to which the audit staff demonstrated a professional and helpful attitude:
Extraordinary
Satisfactory
Improvement Needed
Not Applicable
2. The extent to which the audit addressed major questions and concerns:
Extraordinary
Satisfactory
Improvement Needed
Not Applicable
3. The degree to which the audit staff provided a clear indication of the planned procedures and objectives of the audit:
Extraordinary
Satisfactory
Improvement Needed
Not Applicable
Risk Assessment
4. The extent to which the staff focused on areas of significant risk exposure:
Extraordinary
Satisfactory
Improvement Needed
Not Applicable
Timely Assistance
5. The reasonableness of the time it took to complete the audit:
Extraordinary
Satisfactory
Improvement Needed
Not Applicable
6. The degree to which the audit was conducted so as not to disrupt operations:
Extraordinary
Satisfactory
Improvement Needed
Not Applicable
Constructive Recommendations
7. The degree to which the auditor's observations and recommendations were clearly communicated:
Extraordinary
Satisfactory
Improvement Needed
Not Applicable
8. The practicality of the recommendations offered by the auditor:
Extraordinary
Satisfactory
Improvement Needed
Not Applicable
Reliable Opinions
9. The auditor's level of knowledge about our operations:
Extraordinary
Satisfactory
Improvement Needed
Not Applicable
10. The extent to which the conclusions drawn were appropriate:
Extraordinary
Satisfactory
Improvement Needed
Not Applicable
NOTE: If an area needs improvement, please leave a comment below to help us address your specific concerns.