A: Call the TOC at 435-797-0674. Be prepared to provide them with information including the receiver's UA number.

A: UA stands for Unit Authorization. The UA number is a number unique to each and every satellite receiver, and allows the satellite system to authorize and deauthorize receivers. Unless the system has your receiver properly authorized, it will not work.

A: Call the TOC at 435-797-0674. The alarm light indicates a problem that could be system related. Occasionally, the transmission system experiences problems. The TOC will confirm if such a problem exists. If not, they will work with you to fix your system.

A: Check the switch settings on the AT Products convener box. The silver toggle switch on the side panel of the box should be in the up position to receive satellite audio.

A. Not unless you get a broom and carefully sweep out the satellite dish. One half inch or more of snow buildup in the dish will block the signal. If you have a site with an access problem to dish, call Extension Technology or the TOC for information on a dish cover. Dish covers can sometimes help to keep snow off, and are appropriate for rooftop mounted dishes.

A: Stay on the line. If you get that message, the TOC operators are all busy on the phone assisting other customers with problems. Calls are answered in order, and they will answer your call as soon as possible.

A: Yes, it is. He is still in the process of getting even with his parents for that one.