Skip to main content

Frequently Asked Questions:

What does PDP stand for?

Publication, Design and Production

What is your phone number, location, and operating hours?

  • Main Office – (435) 797-2625 | 880 E 1250 N Logan, UT 84322 |  Monday – Friday 8 am – 5 pm 
  • Copy Center – (435) 797-2594 | TSC 1st Floor | Monday - Friday 7 am - 6 pm

What type of products and services do you provide?

Graphic Design | Black & White and Color Copies | Wide Format: Posters, Banners, Gallery Prints, etc. | Letterhead | Business Cards | Envelopes | Brochures | Magazines | Postcards | Calendars | Notepads | Displays | Binding | Lamination | Variable Data and more...
Call (435) 797-2625 to find out how our PDP team can help bring your concept to reality!

How do I go about getting an estimate from you?

Interested in knowing how much a print will cost before ordering? Simply e-mail pdporders@usu.edu with your inquiry. We ask that you include the file if possible, how many you need, is it all color or black & white, what type of finish you are looking for and any other information you feel is good for us to know to give you an accurate estimate!

Do you print large posters and banners?

Yes, PDP can print full-color banners and posters up to 63 inches by however long and on various materials. Contact PDP at pdporders@usu.edu or (435) 797-2625 for details including pricing.

How do I submit my document to you?

You can upload your document one of the following ways:

What file format should I used when submitting my electronic document for printing?

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

What is a Bleed and why do you prefer my document have one?

Bleeds allow you to run artwork to the edge of a page. On a press, the artwork is printed on a large sheet of paper and then trimmed down to size. If you do not allow for a 1/8-1/4 of an inch bleed, any misalignment while cutting will result with the artwork not running to the edge of the paper. Bleeds ensure you get the results you need. Why is it preferred? Small mechanical variations can end up leaving a hairline white edge where there should be no white edge at all, if the image is not extended beyond the final trim size. Extending images 1/8" beyond the final trim size guarantees that images truly will go all the way to the edge of the printed paper. Call a PDP design team member to learn how to add bleed to your design at (435) 797-2625.

What is a proof and why is it important that I look at it?

In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

Why do the printed colors look different from the colors on my screen?

In short, printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

What kind of paper will my job be printed on?

We have several paper types available, depending on what you are ordering. We would be happy to discuss more options available to the needs of your print job.

What is the difference between offset printing and digital printing?

Due to new and emerging technologies, the differences between various types of printing and copying are getting less definitive. Please note the following definitions: 
  • Offset Printing – refers to printing done on a conventional printing press that uses printing plates, printer's ink, and a high pressure mechanical cylinder system to transfer images to paper. Most printing in the world is still done using this technology. For large printing projects, it is typically the cheapest and also offers the best quality. While the actual printing process itself is not digital, the process used to produce printing plates is now digital. This has greatly improved turnaround time and print quality. 
  • Digital Printing – refers to modern digital copiers, laser printers, and inkjet printers that use scanning technology and laser printing technology coupled with conventional copy machine features such as collating, stapling, etc. Nearly all copy machines being manufactured today are actually laser printers with conventional copy machine features. The source material being duplicated can be either an electronic file or a hard copy original. Black and White AND/OR full-color machines are available. Digital printing equipment is not as versatile as offset printing, typically produces an inferior product, but is much more cost effective for small volume print jobs. 

How long does it take for you to complete my order?

Generally speaking, we typically turnaround projects in 3 to 7 working days from receipt of final approval. We also realize there are times when you need us to step it up and deliver your projects sooner. Larger projects may take two to three weeks depending on how quickly the proofing process goes, how sophisticated the project is and whether or not any portion of the project needs to be sent to an off-campus production facility. We will do our best to honor your requests for quicker delivery if it is in our power to do so. It is always best to check with us early on in the development of a project so that we may help complete your project on time and on budget.

When will I get my invoice for my print order?

If payment information was not provided at the time of placing your print order, an invoice will be e-mailed or mailed to you within 30 days of when the print was delivered or picked up. Some orders may require an invoice sent to you within 45 days if the project needed to be sent to an off-campus production facility.

What forms of payment do you accept?

We accept P-Card (OCC), Index, Aggie Express, Cash, Card and/or Check. Tax is added to any order paying with Aggie Express, Cash, Card and/or Check unless the entity paying is tax exempt in which PDP requires a W-9 form to be submitted prior to payment.