Student Retention & Completion

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- Academic & Instructional Services


LOGAN, Utah Utah State University has launched a new pilot program available for students beginning in the fall 2021 semester: student success coaching. The program is a free service that is available to all USU students.

“We have a wealth of resources and programs at USU that do a great job helping our students have the best possible experience,’” said Michael King, student success coach. “But it can be a daunting task for students to navigate these many resources and find what best meets their needs. This program has been designed to offer an additional layer of support to students as they connect with the resources that will help them have a great experience and persist to graduation.”

A key priority in implementing this program was to make this resource as accessible to students as possible.

“In an effort to meet students where they are, physically as well as academically, we have worked with each college to embed a Student Success Coach in each college advising center for a couple of hours each week. Students can also sign up for virtual meetings, arrange to meet in the library or the Hub, or attend a coaching session in our office which is currently located inside the Career Design Center. It is our hope that making coaches as accessible to students as possible will result in more students engaging in this team approach to student success,” said Heidi Kesler, Director of Student Retention & Completion.

Importantly, coaching is not intended to replace or duplicate any existing efforts or programs at USU. The program is just one of the many meaningful ways USU is responding to the impact COVID-19 has had on students. This program is similar to the efforts made by other universities which have seen positive results.

Coaching sessions typically last 30 minutes or less and are completely focused on what the student would like to discuss.

Appointments are available Monday through Friday and can be held virtually or on the Logan campus. Students looking to set an appointment can visit



Marcus Jensen
News Coordinator
University Marketing and Communications


Michael King
Student Success Coach
Student Retention and Completion

Heidi Kesler
Student Retention and Completion

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