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Coronavirus: COVID-19 

UPDATES

This page will be updated as new information becomes available about COVID-19. 

 

March 31, 2020

Due to COVID-19 and efforts to keep you, our customer, and our employees safe we are operating virtually but are still here to help you Monday-Friday 8:00 a.m. to 4:30 p.m. MDT. 

Please feel free to contact us by phone or email:

Phone - (435) 797-3113
Single Housing - info@housing.usu.edu
Family Housing - familyhousing@housing.usu.edu

 

March 25, 2020

USU Housing & Dining Services continue to remain open. Students that are able to return home are encouraged to do so in order to support social distancing as well as the safety and well-being of everyone.

For students that remain in on-campus housing:

    • Please practice effective social distancing
      • Maintain a minimum of 6 feet between others at all times.
      • Please do not host other residents in your room/suite/apartment.
      • Please do not gather or hang out in lounge spaces in the residence halls

    • Non-resident guests or visitors are not allowed in the residence halls (with the exception of anyone that may be helping you move out)
      • Overnight guests are no longer permitted

  • Residence Life Area Office Coverage in Single Student Housing (effective March 30):
    • Weekday Hours
      • Monday - Friday: 11:00 AM - 7:00 PM
    • Weekend Hours (by RAs)
      • Saturday - Sunday: 5:00 PM - 7:00 PM
    • Rounds
      • Sunday - Thursday: 7:00 PM & 10:00 PM
      • Friday - Saturday: 7:00 PM & 11:00 PM
      • Central Campus: 7:00 PM & Midnight
    • On-Call
      • RA on-call whenever office is closed

COVID-19 Contract Cancellations

We have experienced an increased volume of COVID-19 contract cancellations. Please understand that our staff requires additional time to process these cancellations and issue refunds (up to two week). Prorated refunds will include housing and any applicable meal plan costs. Please make sure you submit your COVID-19 housing contract cancellation and schedule a time to check out with your RA prior to moving out.

 

March 14, 2020

Students living on campus have the following options available:

  1. Continue your housing reservation as normal: All on-campus residence halls will remain open and functioning. You are welcome to stay in your housing space as originally planned. Housing Services & Dining Services staff will be here to support you.
  2. Cancel your housing contract without penalty: You are able to cancel your housing contract without penalty. If you choose to cancel your housing contract, you will schedule a date when you intend to leave campus to check out with your RA and turn in your key(s). To cancel your housing contract, login to your housing account and select, “COVID-19 Contract Cancellation.” Your account will be prorated and credited based on your check out date.

 

March 12, 2020

Residents in USU Housing are encouraged to stay on campus. Services will continue to be provided, including dining services, computer labs, libraries, and the Aggie Recreation Center. We will continue to provide essential services while emphasizing social distancing. Gatherings more than a few people are discouraged.

As the University works to get classes online, it may be determined that some of the labs and courses may not be available online. It is possible classes may require attendance in person, which is why we recommend staying on campus at this time. Each student will receive notice from the University next week with what to expect from your courses moving forward.

Everyone should be practicing everyday preventative measures such as washing your hands thoroughly, covering coughs, and staying home when you are sick. In addition, everyone should avoid large gatherings, practice social distancing, and support one another. As we all work through this together, we hope everyone will support each other.

Sharing accurate information from only reliable sources, such as the CDC or Utah Department of Health, is the best thing community members can do to keep rumors and misinformation from spreading. 

For now, all members of our campus communities should monitor our main webpage for COVID-19 at www.usu.edu/COVID-19.

 

FAQ


Housing and Utah State University are working closely with health professionals, campus leaders, and the State Health Department to coordinate necessary response and preparation for COVID-19. We will work closely with local, state, and federal public health agencies to make informed decisions. We follow an escalated cleaning routine every flu season which includes focused disinfecting on high touchpoint areas such as flat surfaces and door handles. Our custodial team will continue to engage in this cleaning and disinfecting schedule for the remainder of the spring semester. We will arrange isolation spaces for those displaying symptoms of COVID-19.

Yes; while on-campus classes are moving to an online learning format, campus services, including Housing and Dining Services, will remain OPEN. All residence halls and apartments remain open for students to stay in their housing space as originally planned.

Yes, buildings on campus including the Library, TSC and ARC are still open for operation. These locations have heightened their cleaning processes.

Yes, Dining Services on campus are still open for service. They have increased their cleaning efforts in their areas to help with the fight against illnesses.

If Utah State University makes the decision to move to online class delivery, the residence halls and dining locations will remain open. We will ask residents to let us know if they will be relocating off-campus.

At this current time, Housing and Dining Services remain open and no refunds are being issued.

Yes, if you are leaving your Housing space you will need to schedule a checkout time with your RA.

If you choose to cancel your housing contract, please update your address with any providers to your new mailing address. If needed, we can forward important personal documents if a forwarding address is provided. We are unable to forward packages.

For single housing residents, follow the steps below to cancel your housing contract. Family housing residents should contact the housing office regarding cancellations.

1. Login to your housing account
2. Click on the “COVID-19 Contract Cancellation“ button
3. Complete the form, schedule a check out date with your RA

If you feel sick, please follow the guidelines found on USU COVID-19 website.

If you have a friend or family member you prefer to stay with during your self-isolation period, you are welcome to go there. If you choose to go off-campus, please report this to Residence Life before leaving.

Housing and Residence Life will work with the Utah State Health Department to determine when it is safe for a resident to end their self-isolation period. A member of the Residence Life staff will be in daily communication with all residents in isolation to remain updated on the status of symptoms and needs.

If you are concerned about travel by others and you would like to relocate, please contact your Resident Director to request to stay in an alternate room for 14 days. Contact your Resident Director via email or come to the Office in your building to request a short-term relocation.

We will work with you and your roommates for possible relocation options.

Yes, all residents who need to self-isolate in their Housing space are eligible for meals to be delivered from University Dining Services.

Housing is prioritizing the self-isolation spaces for current Housing residents. We are not able to accommodate off-campus students.

The custodial staff escalate cleaning routines every flu season which includes focused disinfecting on high touchpoint areas such as flat surfaces and door handles.

It is not uncommon to experience general uncertainty and anxiety related to COVID-19. The University Counseling Center has helpful information on coping with this anxiety available online. Your Residence Life staff will also continue to be a resource available to you.

We are currently planning for summer semester and will update students as that status changes.