Customer/ Client Satisfaction Survey

Please evaluate our performance using the criteria listed below. Thank you for your input, so that we may better serve you!

Definition of Performance Categories:

Extraordinary:

Auditor and staff went well beyond what was expected.

Satisfactory:

Engagement team demonstrated good work, care and skills in the noted area. Auditors were alert to possible lapses in internal controls and to opportunities for constructive suggestions.

Improvement needed:

Noteworthy deficiencies or inadequate performance in this area was observed. Improvement to an acceptable level is needed.

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Customer Service

1. The extent to which the audit staff demonstrated a professional and helpful attitude:

Extraordinary

Satisfactory

Improvement Needed

Not Applicable

2. The extent to which the audit addressed major questions and concerns:

Extraordinary

Satisfactory

Improvement Needed

Not Applicable

3. The degree to which the audit staff provided a clear indication of the planned procedures and objectives of the audit:

Extraordinary

Satisfactory

Improvement Needed

Not Applicable

Risk Assessment

4. The extent to which the staff focused on areas of significant risk exposure:

Extraordinary

Satisfactory

Improvement Needed

Not Applicable

Timely Assistance

5. The reasonableness of the time it took to complete the audit:

Extraordinary

Satisfactory

Improvement Needed

Not Applicable

6. The degree to which the audit was conducted so as not to disrupt operations:

Extraordinary

Satisfactory

Improvement Needed

Not Applicable

Constructive Recommendations

7. The degree to which the auditor's observations and recommendations were clearly communicated:

Extraordinary

Satisfactory

Improvement Needed

Not Applicable

8. The practicality of the recommendations offered by the auditor:

Extraordinary

Satisfactory

Improvement Needed

Not Applicable

Reliable Opinions

9. The auditor's level of knowledge about our operations:

Extraordinary

Satisfactory

Improvement Needed

Not Applicable

10. The extent to which the conclusions drawn were appropriate:

Extraordinary

Satisfactory

Improvement Needed

Not Applicable

*Name

Email

*College/Department

Area or subject of Audit

NOTE: If an area needs improvement, please leave a comment below to help us address your specific concerns.

Other Comments:

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