About Case Management
USU case management services may be used when someone has specific care needs, is ineligible for CAPS therapy services, or is searching for an off-campus therapist and needs support in navigating referral options and health insurance coverage. A USU staff therapist may also recommend that a client meet with a case manager to help with transition of care. USU students may want to request a case management appointment if they are nearing graduation, taking a leave of absence from the university, or are in need of a long-term therapist outside of CAPS.
Case management assists clients in identifying services within USU campus or the greater community, including statewide campus communities. Please be aware that the case manager may not be familiar with resources in all areas throughout the state. A case manager helps to match the client with a therapist specific to the client's needs, provides support in scheduling appointments with the community provider, discusses insurance benefits and coverage, and follows up with the student to confirm that the referral was successful.
Scroll down for information to search for a therapist on your own using your insurance benefits.
**If you don't have insurance, there still may be options for help such as Medicaid or sliding fee scales. The CAPS case manager can meet with you to answer questions about these options.
To schedule an appointment with a case manager, please call 435-797-1012. Please come to the case management appointment with your insurance information.
Finding a Therapist in Your Area
Searching for a therapist in the community may seem like a difficult task. These steps are provided to you to make your search easier. Current students may contact the USU CAPS office to schedule an appointment with the case manager for assistance in locating a therapist.
You can visit Psychology Today website to veiw a database of therapists across the United States. For students outside of the U.S., there is an international search option. The database contains links to therapist's individual profiles, including specialty areas and method of therapy delivery (face to face or telehealth options).
Search filters include insurances accepted, languages spoken, cost for services and so on. When using the filter option, the more preferences you have, the fewer options will be available. Be sure to carefully consider what it is in a therapist that is important to you and what might be less important.
The database is meant to be a guide to help you find a therapist that feels right for you. It is not an exact science, so you may need to ask if the therapist provides a free consultation to allow you to shop around. Psychology Today makes it easy to contact a therapist by providing their phone numbers, email and physical addresses.
Please be aware that USU does not create or maintain any resources in the list below, therefore, it is not guaranteed that the information is consistently updated.
- International Therapist Directory
- International Help Center suicide hotlines
- Guide to find a qualified counselor in China (in Chinese)
Using Your Insurance Benefits
Some students have insurance through their parents or significant other. If this is the case, contact that person to learn who the insurance company is along with answers to the questions below (see Tips for Contacting Your Insurance).
If you have student insurance, your insurance carrier is United Health Care and has a $500 deductible. Graduate student insurance enrollees are eligible for telemental health services with Better Help at zero out of pocket cost. No copays or coinsurance required.
Utah Medicaid Expansion benefits include mental health, doctor, hospital services, preventative care, and more.
Some students may be eligible for insurance through Utah Medicaid Expansion, even if they are already insured by their parents. In order to apply for the Medicaid Expansion you must be:
- a Utah resident age 19-64,
- a U.S. citizen or legal resident,
- meet income requirements.
USU Staff or Faculty
If you are a staff/faculty member of USU, then your insurance is Regence Blue Cross Blue Shield. Information about those plans can be found at:
Tips for Contacting Your Insurance:
- It's recommended that you check with your insurance provider to verify in network providers. The phone number can be located on the back of your insurance card.
- When you call, be sure to have your insurance card with you because they will likely ask for the Member ID number on the card or your social security number .
- Questions to ask:
- “I'm looking for coverage and benefits for mental health services. Is that something you can help me with?”
- “What is my deductible?”
- “How much of my deductible has been met?”
- “Is there a co-insurance?”
- “Will there be a co-pay?”
- “What can I expect to pay per session?”
- “Is pre-authorization required?”
- Insurance can be really confusing to anyone. If you don't understand the information, let them know and ask them to break it down for you.
Frequently Used Insurance Terms:
Deductible: the amount you must pay before your insurance company starts to pay for covered services each year. With a $2,000 deductible, for example, you pay the first $2,000 of covered services yourself. This amount resets each year, depending on your insurance. The reset dates are either on January 1st or July 1st. After you pay your deductible, you usually pay only a co-payment or co-insurance for covered services. Your insurance company pays the rest.
Co-pay: a fixed amount paid for covered services like doctors' visits. Some insurance companies have different co-payments for different types of service or doctors. Please note that mental health providers may be considered 'specialists' by some plans, and could have a higher co-payment.
Co-insurance: the percentage of a medical expense that you are responsible for paying. This usually applies after a deductible has been met. For example--if you have a 20% coinsurance, and the cost of services is $200, your cost would be $40.
Explanation of Benefits (EOB): Every time services are provided, doctors and other medical professionals will submit claims to patients' insurance companies to receive payment. The insurance company will then send out an EOB to the member, which provides details about a claim that has been processed and explains what portion was paid to the health care provider and what portion of the payment, if any, is the patient's responsibility. The EOB is not a bill. Generally, EOBs are sent to the primary subscriber of the insurance plan.
Super Bill: an itemized form used by healthcare providers for reflecting rendered services. It is the main data source for creation of healthcare claim, which will be submitted to payers (insurances, funds, programs) for reimbursement.
Network: The facilities, providers and suppliers your health insurer or plan has contracted with to provide health care services.
- 'In Network' provider: providers whose services are contracted with/covered by your health plan
- 'Out of Network' provider: providers whose services are not contracted with your insurance plan. Some plans offer 'out of network' benefits, meaning that the plan will cover some of the cost of these providers. Please note that the initial payment for the full cost of services is the responsibility of the individual receiving services, and is paid at the time services are rendered. This can be a large expense. Out of network providers may offer a 'super bill' that can be submitted by the member for insurance reimbursement.
Behavioral Health: term used interchangeably with mental health. Some insurers will use mental health, others will use behavioral health, to describe services.
Pre-Authorization: depending on your insurance plan, you may need to obtain authorization--get approved--for services before starting treatment.
Frequently Asked Questions About Insurance:
Will my parents or significant other know that I am going to therapy?
While confidentiality of mental health services is legally protected, the person who is the primary member of the insurance will receive an Explanation of Benefits (EOB) statement detailing which provider was used, date of service, the cost of service, the amount insurance covered and any remaining amount that is due. For more details about what will be listed on the EOB, please contact your insurance provider.
What's the difference between the different kinds of mental health providers?
- Mental Health Providers for Counseling
- PhD and PsyD (Psychologist with a doctorate, should indicate licensure status)
- LPC (Licensed Professional Counselor)
- LCSW (Licensed Clinical Social Worker)
- CSW (Certified Social Worker who has completed educational requirements and working towards LCSW license)
- LMFT (Licensed Marriage and Family Therapist)
- LAMFT (Licensed Associate Marriage and Family Therapist who has completed educational requirements and working towards LMFT license)
- LCMHC (Licensed Clinical Mental Health Counselor)
- ACMHC (Associate Clinical Mental Health Counselor working towards LMCHC license)
- Mental Health Providers for Medication
- Psychiatrist (MD or DO) or Psychiatric Mental-Health Nurse Practitioner
- Some Family Doctors and Primary Care Physicians will prescribe medication for anxiety and depression
What if my therapist doesn't seem like a good fit?
It can take time to get comfortable with your therapist, but definitely follow your intuition. If you don't feel that your therapist is someone you will trust and be able to open up to, it may be a good idea to express that in your session. Your therapist may have a suggestion for another provider that could meet your needs. Sometimes clients don't feel comfortable with having that conversation, and that's okay. You are welcome to search for another therapist.