Job Category: Non-Exempt

PCLS: 50005

Salary Grade: C

Summary

Incumbents in the Human Resources Representative series provide HR transactional and HR technical support in one or more of the following functional areas: benefits, compensation, classification, employee relations, employment, recruitment, leave administration, HRIS, and training. Incumbents provide customer support; and review, approve, and process paperwork and electronic forms according to established procedures and timelines.

Distinguishing Characteristics

This is an entry level, non-exempt classification. Incumbents in the Human Resources Representative I level perform basic, routine, transactional work and do not independently respond to inquiries from other employees and job applicants.  Incumbents in level I will typically develop a working knowledge in one or two functional areas of human resources.

Reporting and Supervisory Responsibilities

The Human Resources Representative I reports to a Human Resources Specialist or Associate Human Resources Director. This classification has no supervisory responsibilities.

Typical Functions

1. Approves and processes electronic personnel action forms (EPAF) in the Banner human resources information system (Banner HRIS).
2. Processes various forms in the areas of employment eligibility and status, benefits, compensation, etc.
3. Corrects and keeps Banner HRIS information up-to-date.
4. Enters new positions and position title changes into Banner HRIS.
5. Creates, files, and scans information into electronic employee files.
6. May provide advice and problem resolution to client employees on employee benefits issues; reviews and refers policy questions to Benefits Specialists, as appropriate. 
7. Performs corrective actions as issues are revealed via exception reports and through employee client contact. 
8. Supports other Human Resources staff with special projects as needed. Such support often includes data entry, spreadsheets and databases, and/or word processing.
9. Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

1. Basic knowledge of the Banner human resources information system.
2. Working knowledge of one or two of the following areas of human resources such as benefits, compensation, classification, employee relations, employment, recruitment, and/or training.
3. Organizational skills and ability to prioritize tasks.
4. Ability to maintain control, composure, and flexibility in a fast-paced environment with frequent interruptions.
5. Telephone etiquette skills.
6. Skilled in the use of personal computers and related software applications.
7. Skilled in database and records management.
8. Ability to pay attention to detail.
9. Ability to process highly confidential and sensitive personnel records in a professional and confidential manner.
10. Ability to prepare routine administrative paperwork.

Minimum Qualifications

One year of experience in customer service is required; human resources experience is preferred. An associate degree or business administration certificate may substituted for experience.

Work Environment and Physical Requirements

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions. Employees nearly continuously listen, hear, and talk.

Disclaimer

This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.