Job Category: Non-Exempt

Salary Grade: C

Summary

Assists library operations in an assigned area of the library. The position reports to a library supervisor, manager, faculty member, or administrator and may have work directed by a coordinator position. Under direct supervision, this position will provide routine services assisting patrons and library staff. It will handle basic issues and problems and refer more complex issues to higher-level staff. 

Reporting and Supervisory Responsibilities

This position reports to a library supervisor/coordinator, manager, faculty member, or administrator.  This classification does not supervise any employees.

Essential Functions

1. May assist patrons in the use of library resources and materials.
2. May perform clerical duties including data entry, filing and general maintenance for assigned area.
3. May process, edit, and revise routine data pertaining to library materials and borrowers.
4. May perform routine procedures to physically arrange or process library materials.
5. May provide service at information or collection access points such as the Information desk, Special Collections and Archives Reading Room, and Circulation Desk.
6. May perform routine office communication functions including delivery of mail, answering telephones, directing questions to appropriate parties, and communicating via chat services.

Knowledge, Skills, and Abilities

1. Knowledge of or ability to learn library related computer programs.
2. Computer skills, including Word, Excel, and web browsers.
3. Ability to meet deadlines.
4. Ability to establish and maintain effective working relationships with colleagues, students, faculty, staff, and public patrons.
5. Ability to organize work effectively, conceptualize and prioritize objectives, and exercise judgement.
6. Excellent customer services skills.

Minimum Qualifications

One year of library-related or office experience or post-secondary education is required.

Work Environment and Physical Requirements

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. Employees nearly continuously sit, hear, listen, and talk. Often use repetitive hand motion (such as typing) and walking. 

Disclaimer

This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.