Job Category: Non-Exempt

PCLS: 50050

Salary Grade: D

Summary

Incumbents in the Student Services Coordinator position aid students in navigating the University, including areas such as admissions, financial aid, registrar, and career services with the ultimate goal of fostering an enhanced collegiate experience. Incumbents assist current and prospective students, parents, staff, and/or faculty with a variety of inquiries and topics

Distinguishing Characteristics

The Student Services Coordinator II is distinguished from the Student Services Coordinator I in that incumbents in the II level possess the knowledge and experience to manage responsibilities of a more complex nature, including employing analytics to evaluate programs and provide recommendations.

Reporting and Supervisory Responsibilities

The Student Services Coordinator II reports to a team lead. This classification may train and guide student employees and less experienced staff.

Typical Functions

1. Assists with the development and implementation of systems and methods for academic support for specific populations.
2. Provides excellent customer service.
3. Maintains accuracy and confidentiality of student records in compliance with the Family Education Rights and Privacy Act (FERPA) regulations.
4. May communicate daily with students, parents, staff, and/or faculty via email, phone, and in person.
5. Accepts and processes documents.
6. Provides guidance, troubleshooting, and problem solving including researching information as necessary across University and external entities to respond to and address specific student or prospective student concerns and/or inquiries.
7. Contributes to the overall planning, development, and implementation of short-term and long- range goals and objectives.
8. May train and guide student employees and/or less experienced staff.
9. Collaborates on the maintenance of policy and training manuals.
10. Collects and analyzes a variety of information and statistics relating to assigned functional area and summarizes findings, prepares reports and makes recommendations.
11. Develops and maintains the structure and content of databases.
12. Creates system tutorials and develops and conducts training seminars for faculty, staff, and students.
13. May be required to complete Federal and/or State compliance training.
14. Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

1. Excellent interpersonal skills and the ability to interact professionally with a diverse group of faculty, staff, and students through a variety of mediums (phone, in-person, email).
2. Skilled with computers and able to adapt to and learn new technologies as required.
3. Ability to interpret and apply guidelines, policies, procedures, and rules using sound judgement
4. Ability to gather and analyze data to formulate solutions to problems.
5. Strong data and records management skills.
6. Knowledge of computerized student information systems.
7. Strong consultative and advisory skills.
8. Knowledge of policies and procedures pertaining to University student admissions, registration, and records

Minimum Qualifications

Four years of related experience; or an associate degree/vocational training plus two years of experience; or a bachelor’s degree is required.

Work Environment and Physical Requirements

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Disclaimer

This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.