Employee Assistance Program

Aetna EAP: Resources For Living

Aetna Resources For Living is an employer sponsored program, available at no cost to you and all members of your household. That includes dependent children up to age 26, whether or not they live at home. Services are confidential and available 24 hours a day, 7 days a week.

You can access up to 6 counseling sessions per issue each year. You can also call 24 hours a day for in-the-moment emotional well-being support. Counseling sessions are available face to face or online with televideo. Services are free and confidential.

Program Features

  • Up to 6 face-to-face sessions per issue per year
  • Legal (30-minute consultation per issue/60-minute ID Theft Consultation for victims of ID theft)
  • Financial (30-minute telephonic consultation per issue)
  • Daily life assistance provides personalized guidance and referrals for child care, parenting, elder care, caregiver support, special needs, home repair and improvement, school and financial aid research, etc.
  • Online resources include articles, videos, Mind Companion, legal/financial tools, webinars, discount center, etc.
  • Talkspace: Support on your schedule

Aetna Resources

Access EAP Program through Aetna

How to get 6 free
counseling sessions

1

Contact Aetna

Call 1-888-238-6232, TTY 771
Let them know you are a USU employee requesting to use the EAP

 
2

Have Your Intake Call

Aetna will ask you a series of questions to assess your needs and recommend suitable therapists

 
3

Find a Counselor

Select a licensed counselor from their in-network provider list. Consider a choice that aligns with your health insurance coverage for future visits

 
4

Set Up an Appointment

Contact a counselor from the list provided and make an appointment that fits your schedule

 
5

Contact Aetna

Call Aetna with your appointment information and they will provide you a code to take with you to the counseling appointment

 
6

Provide the Code

Provide the code to your provider so they can coordinate the billing with Aetna

Mind Companion
Mind Companion Self-care is a digital self-guided program focused on improving mental well-being. You’ll be guided through sessions that include informational videos, interactive questions, and relaxation exercises. You can track your mood and see your progress over time. These tools can help you build resilience and develop healthy behaviors to improve your overall well-being.

Resources for Living Username: USU
Resources for Living Password: EAP
Mind Companion Access Code: USU
Mind Companion

24/7 Free Support
Emotional wellbeing support is available 24/7 through your EAP resources. These services are free and completely confidential. Speak to a qualified mental health professional via phone or televideo call.

Phone: 1 (888) 238-6232, TTY: 771
Support

Aetna Video Library
The video library is full of short videos to help you boost your emotional wellbeing. Topics range from emotional health to counselor-recommended coping strategies to mental health awareness.
Video Library

Worklife Services
Worklife services can act as your personal assistant to help you locate the resources you need in your daily life. Get help finding child care, pet care, elder care, home maintenance services, and more.
Services