Employee Assistance Program
ComPsych® GuidanceResources® Program
Sometimes life can feel overwhelming. It doesn't have to. USU’s ComPsych® Employee Assistance Program (EAP) provides confidential counseling, expert guidance and valuable resources to help you handle any of life's challenges, big or small. ComPsych offers free, confidential counseling, legal and financial consultation, work life support, and crisis intervention services to all benefited employees and their household family members. The EAP can be used whenever you or your dependents face emotional, financial, legal, or other life challenges. ComPsych counseling appointments are scheduled right when you call, making it quick and easy to get the help you need.
The EAP is available at no cost to you and all members of your household. That includes dependent children up to age 26, whether or not they live at home. Services are available 24 hours a day, 7 days a week.
You can access up to 6 counseling sessions per issue each year. You can also call 24 hours a day for in-the-moment emotional well-being support. Services are free and confidential.
- Call 24/7 for live assistance: 844.841.7822
- Go Online: GuidanceResources.com
- Click “Register” and use Company Web ID: USU
- First-time users, follow these simple instructions and start exploring the resources offered to you on GuidanceResources® Online.
- Download the GuidanceNow App
Summary of Services Offered by ComPsych
Confidential Emotional Support
6-sessions per person, per issue, per plan year
- Anxiety, depression, stress
- Grief, loss and life adjustments
- Relationship/marital conflicts
Work and Lifestyle Support
- Child, elder and pet care
- Moving and relocation
- Shelter and government assistance
Legal Guidance
- Divorce, adoption and family law
- Wills, trusts and estate planning
- Free consultation and discounted local representation
Financial Resources
- Retirement planning and taxes
- Mortgages and insurance
- Budgeting, debt management, bankruptcy and more
Digital Support
- Connect to counseling, work-life support or other services
- Tap into an array of articles, podcasts, videos, slideshows
- Improve your skills with On-Demand trainings
- Other Interactive Digital Tools, guided health programs to improve mindfulness, sleep, and more
Interactive Digital Tools
- Self-care platform offers guided health programs
- Tackle anxiety, depression, stress
- Improve mindfulness, sleep, and more
FAQ's
Why provide an EAP?
Because we care about our employees and their dependents. The EAP can be used free of charge as needed when you or your dependents are facing emotional, financial, legal or other concerns.
Are the services confidential?
Yes, the EAP is strictly confidential. No information about your participation in the program is provided to your employer.
Why might my family or I use the services?
There are many reasons to use these services. You may wish to contact the EAP if you:
- Are feeling overwhelmed by the demands of balancing work and family
- Are experiencing stress, anxiety or depression
- Are dealing with grief and loss
- Need assistance with child or elder care concerns
- Have legal or financial questions
- Have concerns about substance abuse for yourself or a dependent
What happens when I call?
When you call, you will speak with a GuidanceConsultants, a master's- or PhD-level counselor who will collect some general information about you and will talk with you about your needs. The GuidanceConsultants will provide the name of a counselor who can assist you. You can then set up an appointment to speak with the counselor over the phone or schedule a face-to-face visit.
What counseling services does the EAP provide?
The EAP provides free short-term counseling with counselors in your area who can help you with your emotional concerns.
If the counselor determines that your issues can be resolved with short-term counseling, you will receive counseling through the EAP. However, if it is determined that the problem cannot be resolved in short-term counseling in the EAP and you will need longer-term treatment, you will be referred to a specialist early on and your insurance coverage will be activated.
Can my children use the EAP?
Yes. The EAP is a confidential benefit for employees and their household family members.
What if I will need more than 6 counseling sessions?
Check with your provider to see if they are an an in-network provider for your plan (Regence or PEHP). If they are, you can continue seeing that provider and pay according to your plan's parameters for behavioral health services.