Addresses disagreements and workplace conflicts constructively and professionally. Seeks to understand different perspectives, facilitate productive conversations, and achieve positive outcomes.
Look For...
Ability to remain objective and calm
Effective listening and communication skills
Focus on solutions rather than blame
Success resolving interpersonal challenges
Questions
- Describe a situation where others you were working with on a project disagreed with your ideas. What did you do?
- Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.
- Think about a difficult boss, co-worker, customer, or other person. What made him or her difficult? How did you successfully interact with this person?
- What do you do when you know you are right and your boss disagrees with you? Give me an example of when this has happened in your career.
- Tell of a time when you worked with an individual who was not completing his/her share of the work. Who, if anyone, did you tell or talk to about it? Did the manager take any steps to correct your colleague? Did you agree or disagree with the manager's actions?
- Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa).