Submit Your Videos for Captioning with 3Play Media

Login to 3Play Media

Begin by logging into 3Play Media here. If you don't have a 3Play login, reach out to .

Click “Order Services".

This is located in the top left-hand corner of the screen:

Select “Transcription and Captioning

Under the "Choose Main Service" section select "Transcription and Captioning":

Select Turnaround Service Level

Once you select Transcription & Captioning, you will have the chance to select the language and Service Level. The service level determines how soon you need the captions returned (quicker turnaround = higher cost). The "Extended" option is the most cost-effective and recommended when possible. 

If you have any helpful information such as speaker names or other details, you can add that information to the "Add Order Instructions" to help make the captions more accurate.

Skip Optional Services

This page offers optional services that we generally do not recommend. Click "Next".

Add or Upload Files

Before adding your media files, select the folder for the Index folder you would like to charge the costs to. You can also add a new Index number if needed:

Once you have set the folder, you can select your media files. Most of the time this will be through YouTube which offers a round-trip integration to automatically add the caption files back to your videos when they are complete. However, you can also request captions for media from a link or your desktop:


Clicking any of these options will This will open a box where you can search for and select one or multiple videos. When the desired videos are selected, click “Add Files.” This will close the window. Click “Next” to continue.

Note: For YouTube videos, there will sometimes be more than one channel listed in the left-side panel of the window. Make sure the correct channel is selected before searching for your videos. 

Review the total cost to caption the selected videos.

Take a moment to make sure you selected the correct videos. If you would like to remove videos from the list, click “Back” and click the small red ‘x’ next to the appropriate videos.

If the list of uploaded videos looks correct, click “Submit.”

The videos are now submitted for captioning and will automatically be added to your YouTube videos when complete. You can also setup your 3Play Media notifications to receive an email when the captioning process is complete.