Caption Technical Help

Share Permission to Add/Edit Captions

Below are the steps to provide limited access to your YouTube channel to allow Digital Accessibility Services to be able to help support and manage captions for your videos. We are very careful to not change anything in your channel except captions to make your videos more accessible and inclusive. Depending on how permissions are managed in your YouTube account, you will follow either the instructions below for Standard Accounts or for Brand Accounts.

Standard Account

  1. Go to while logged into the Google account associated with your YouTube Account. 
  2. Click on “Settings” in the lower-left corner:
    YouTube navigation menu with a red arrow pointing to settings.
  3. Select “Permissions”:
    YouTube navigation menu with red arrow pointing to permissions.
  4. Click “Invite” in the upper-right corner:
    Red arrow pointing to invite button.(If you don’t have the Invite option - there will be a notice letting you know that “You’re currently managing channel permissions through a Brand account.” See instructions for managing content in a brand account).
  5. Add “” with the role “Editor (limited)” and be sure to click Done or Save.
    A dropdown menu with added under the email option and Editor (Limited) listed under access. A large circle is around the Done button.
  6. That’s it! We now have access to be able to add those caption files to your videos and make sure they are accessible and inclusive!

Brand Account

  1. Go to
  2. Under "Your Brand Accounts" select the channel you would like to give access to. 
  3. Select “Manage Permissions”. It may ask you to verify your account.
    A red arrow pointing to the option "Manage Permissions".
  4. After verifying your account, click the people icon in the upper right hand corner.
    A red arrow pointing to a people icon in the upper right-hand corner.
  5. Add the email as a Manager and then select "Invite".
    A red arrow pointing to the email set to manager and another red arrow pointing to the option "Invite".
  6. That’s it! We now have access to be able to add those caption files to your videos and make sure they are accessible and inclusive!

How to Connect Your YouTube Channel to 3Play

  1. Start by going to and make sure you are logged to the channel you want to connect. 
    Note: You must be logged into the channel directly, not as another manager in the account.
  2. Login to your 3Play Account (Contact if you need an account). 
  3. Select “Linked Accounts” in the top navigation bar.
  4. Select the button “Link a New Account” and click on the YouTube option.
  5. Select your channel and click “Allow”. 
  6. You will be taken to a setting page in 3Play. Make sure under the dropdown “Postback Captions” it is turned to on. That will make it so any video captions submitted are automatically posted back to YouTube. 
  7. Select “Update”.
  8. Done!

Additional Information on Connecting Your YouTube Channel: 

How to Reauthenticate Your Account

Sometimes you’ll get an error message in 3Play asking you to re-authenticate your account when you are about to select videos from your channel. This looks like:

Error message in 3Play Media that an account needs to be reauthenticated.

This can happen if permissions are changed in your account. To re-authenticate the account follow these steps:

  1. Select the “click here’ link in the 3Play error message.
  2. Select the re-authenticate button. This will take you to the YouTube login. Use the login information for your YouTube channel.  
  3. Select your account and choose “Allow”. 
  4. Go back to 3Play and select the re-authenticate button again. Make sure to also choose the “Update” button. 
  5. Done!