Housing Maintenance | Fix It

Welcome to the Online Work Request System

Please note the new work order submission software uses Single Sign-On (SSO) using Utah State login credentials.
A short tutorial video found below will help explain the steps and process.

Submit a Maintenance Request (Requires SSO)

Emergency Contact Information

Life Safety Emergencies: Dial 911

If this is a life safety or medical emergency, dial 911.

Campus Police: (435) 797-1939

USU Campus Police can be reached at (435) 797-1939

Business Hours Maintenance Emergency

Call (435) 797-3117 for maintenance emergencies during regular business hours.
Monday - Friday 8:00 am - 4:30 pm (closed on holidays)

Call (435) 797-3117

After Hours Maintenance Emergency

Call (435) 770-0699 for after-hours emergencies.
This may include: floods, major leaks, clogged toilets, beeping or malfunctioning alarms, safety items, etc.

Call (435) 770-0699

After Hours Residence Life Emergency

For lock outs and Residence Life Emergencies after hours, when regular staff can not be reached:

Blue Square	435-557-1006
Canyon Crest Suites	435-799-7159
Central Suites	435-994-0255
Richards/ Bullen	435-994-0256
Ridge Point Hall	435-994-0253

Family Housing	435-770-0535
South Campus	435-994-0253
Student Living Center	435-994-0258
West Campus (LLC, Darwin)	435-994-0257

For more area office information, including area office contact information during business hours, see the Housing Area Offices information page.

View/ Download Emergency Contact Information PDF

New User Video | How to Submit an Online Work Request

Frequently Asked Questions

Why doesn't the system recognize my email address?

If you are a first-time user, the system will not recognize your email address. Please read all of the text in red, type your last name in the box that appears, and click the "submit" button.

What is a "problem type"?

A "problem type" is a general category such as plumbing, heating, electrical, etc. You can submit multiple related problems on a single work request.

Why has my work request been delayed?

There are many reasons why your request could be delayed. Be sure to check your email for a messege regarding it. If not, contact our dispatch at (435) 797-3117.

Why do you need my phone number as part of my registration?

If we run into a problem with your request, we can resolve it much more quickly by phone. Such problems might include:
- if you forget to list your apartment number
- if we need to schedule or reschedule an appointment
- if we send a worker, but can't find the problem

Submit a Maintenance Request (Requires SSO)

Housing Maintenance office hours are Monday - Friday 8:00 am to 4:30 pm / closed holidays.
Most Maintenance requests will be completed within 3 business days. (435) 797-3117