Housing Contracted Services

Utah State University Housing & Residence Life contracts with four companies outside of Utah State University for services and programs which may send you occasional emails or text messages. These services are designed to provide you updates on Housing sponsored activities, submitted facilities work orders (to fix problems in your apartment), and to send official communications from Housing and Residence Life Staff. Below you will find an explanation of the email address format from each contracted service as well as what these services do for USU Housing and Residence Life.

Roompact

USU Housing & Residence Life has contracted with Roompact.com to send residents updates about programs, activities, and meetings via text messages and emails. All residents of USU Housing are put into this system at the beginning of each semester to facilitate our communications with residents. Text messages sent from this system will ALWAYS be sent from the number (844) 900-0339 and will begin with the name of the staff member sending the message followed by the words "via Roompact:". Email Messages from this service will ALWAYS be sent from the email address message-relay@roompact.com with the sender name "USU Housing via Roompact".

Residents can opt out of receiving text and email messages from this service at any time by:

  • Replying "Stop" to any text message. This will stop all communications via text.
  • Replying "Stop" to any email message. This will stop all communications via email.

Residents that have opted out of receiving messages can opt back in to receiving messages by replying "Unstop" to (844) 900-0339 or any message previously received via Roompact.

SchoolDude.com

SchoolDude.com is a system that USU Housing has contracted with for a Maintenance Request and Management System. Residents can use this system to submit work orders for repairs to their apartment anytime day or night. Residents are not automatically signed up for this system and are only added the first time they submit a repair request.

Any resident that creates an account to submit a work order to repair something in housing will automatically be set up to receive email updates about their work orders. Emails from this system will ALWAYS be sent from the SchoolDude Message Center and the email address message.center@smtp.schooldude.com. These emails will NOT be addressed to you but will reference a Work Order Number, the location of the requested repair, information submitted by the user to request the repair, and updates about the repair itself. There should be no links requesting any feedback or information in this email. Residents can reply to these messages directly and replies are sent to Dispatch@usu.edu, an email address monitored by our Housing Facilities Dispatcher. The Housing Facilities Dispatcher does not have the ability to change notification setting on resident accounts!

Residents wishing to alter their notification preferences can do so by:

  1. Going to https://fixit.housing.usu.edu
  2. Clicking on Submit a Request
  3. Entering the email address receiving the updates
  4. Confirming the account information by clicking the Yes button next to the question "Are you (Resident's Name)?". This will direct you to the request entry page.
  5. Click on Settings listed at the top of the page
  6. Click the Maint Request link. This will take you to your account information page. Here you can update the contact information on your account and change the notification settings. To change the notification settings:
    • Select the option that says "(Resident's Name) prefers these email notification setting."
    • Check or uncheck boxes to indicate what updates you would like to receive from the system.
    • Enter the password "aggies" and click submit.
    • The page will refresh and your new preferences should be saved.

OCM

On-Campus Marketing (OCM) provides residents with the chance to purchase customizable bed linens and other projects that students may need for their residence hall room. A portion of the proceeds made from purchasing supports USU's Residence Hall Association, which provides resident leadership opportunities and enhances communities through councils, programming, conferences and community development.

webebi.com

Each year Housing and Residence Life participates in a housing benchmarking survey conducted by Education Benchmarking, Inc. This survey is in partnership with the Association of College and University Housing Officers-International (ACUHO-I). Participants are selected randomly from current housing residents who will receive an invitation email from wess@webebi.com. Residents can then choose to complete the online survey or request to not participate.

EBI MAP-Works provides higher education professional with the platforms, programs, information and support they need to improve the quality of the college student experience. They work with over 1,500 college and universities performing assessments regarding student development, learning, retention and satisfaction through the MAP-Works student success and retention platform and the EBI Benchmarking Assessments for accreditation and continuous improvement. EBI MAP-Works places the highest value on maintaining the security of student data. They perform nightly, monthly and annual tape backups of all critical systems and provide 24-hour server monitoring to ensure seamless functionality. EBI MAP-Works web and database servers are located 85 feet underground in Springfield, MO, and are monitored by a guard 24 hours a day, with motion sensor cameras located throughout the facility.