Counselors respond to and communicate with contacts in Message. They work with their program administrator to ensure messages are responded to in a timely and correct manner.
The guides in this collection cover the tasks counselors will complete most often in Message. They are meant to be a training guide used when counselors first start using the system as well as a reference guide when they need a refresher on how to complete a task.
Move through the guides sequentially or jump to the topic you are interested in.